Shipping policy

At SM Luxury, we take great care in preparing and delivering your order safely and on time.

PROCESSING TIME
All orders are processed within 2-5 business days. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

SHIPPING TIMES
We ship internationally to most countries worldwide.

- United Arab Emirates: 5-10 business days
- GCC Countries: 7-14 business days
- Europe & USA: 10-20 business days
- Rest of World: 14-25 business days

Please note these are estimated delivery times and may vary due to customs clearance or local postal delays.

SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and order value.

TRACKING
Once your order is shipped, you will receive a tracking number by email. You can use this to monitor your delivery status.

CUSTOMS & DUTIES
International orders may be subject to customs duties and taxes imposed by your country. These charges are the responsibility of the customer and are not included in our prices.

LOST OR DELAYED ORDERS
If your order has not arrived within the estimated timeframe, please contact us at hello.sm@smluxury.store and we will investigate immediately.